Frequently Asked Questions

How do I place an order?

Ordering is easy! Simply find the items that you want, click on them, determine your size and quantity, and click "Add to Cart." You can always see everything you have put in your cart by mousing over the "View Cart" link. Once you are done shopping, click the "View Cart" link to reach the shopping cart.  

 

Do I have to create an account to place an order?

No you don't! However, we recommend creating an account if you would like the ability to refer back to previous orders or check on tracking. 

 

How do I access my account?

There is a "Login" link at the upper right-hand corner. Simply click this link, and enter your login info on the left-hand side. After logging in successfully, you will be on your "Account Details and Order History" page.

 

I have a discount code, how do I use it?

If you have a discount code, you will be prompted to enter it on the last page of checkout.

 

Can I check my order history online?

Only if you have created an account. Log in to your account (see above question). You will see your previous orders listed under the heading "Account Details and Order History."

 

Can I check status/tracking on an order online?

Only if you have created an account. Log in to your account (see above question). You will see your previous orders listed under the heading "Account Details and Order History." The tracking for each order will be listed there.

 

How long will my order take to arrive?

Because most items are produced upon order, please allow 2-4 days for processing prior to shipping.

 **NOTE: During the Holiday season, orders may take an additional 48 business hours to ship.** If a product is out of stock, we will notify you by email within one business day. Transit time of your order will depend on the shipping method selected. USPS transit times are not guaranteed. If you select a UPS shipping option, the number of days your item will take will appear in the dropdown next to the UPS Ship Method. If your order still has not arrived after this time frame, please email us at support@undergroundshirts.com with your name and order number and we will look into it right away.

 

How can I be sure that my credit card transaction is safe and secure?

We process credit card purchases through Shopify Payments, a leading online payment gateway. With this system, you can rely on secure credit card transactions. As an added precaution, we do NOT store credit card information. Therefore, you need to re-enter this information needs each time you place an order for your financial safety. Learn more at https://www.shopify.com/security/pci-compliant. 

 

What is your return policy?

Your satisfaction is guaranteed or we will refund your entire purchase within the first 30 days of the date you place your order.

However, because most items are produced upon order, we cannot accept returns/exchanges unless there is an issue with the items in your order.

If you have any questions or concerns, please contact us at support@undergroundshirts.com with your name and order number.

 

 

How can I contact you?

For the quickest response, email us at support@undergroundshirts.com with your comments, questions or concerns. You can also call us between 9 a.m. and 5 p.m. EST at 800-242-4787, but generally we are quickest with email.

  

Is there sales tax?

Appropriate sales tax will be added to all states and jurisdictions necessary. To check for your address please proceed to checkout. If you have questions about how we calculate sales tax please reach out to us at support@undergroundshirts.com.

 

Will my personal data remain private after I order?

Any information you submit is 100 percent private and confidential and WILL NOT be sold, loaned or rented to other companies or third parties. WE DO NOT STORE CREDIT CARD INFORMATION. Your trust and confidence is our No. 1 priority. To prevent unauthorized access, maintain data accuracy and ensure the appropriate use of information, we use Authorize.net to handle all online transactions.

 

How much does shipping cost?

Shipping costs depend on your location and the method of shipping. You'll be able to review your shipping and handling costs at checkout before you finalize your purchase.

 

Can I use a Visa/MasterCard Credit Card Gift Card?

We cannot guarantee that you will be able to use one of these gift cards because we are not able to verify billing information. However, these cards SHOULD work if you call the number on the back of the card and register your information with the company.

 

Can I have an order shipped internationally?